Hartlepool Train Station
Hartlepool Train Station
Hartlepool
Hartlepool station
Station Approach
Hartlepool
County Durham
TS24 7ED
Ticket office opening hours:
Saturday - 07:00 to 18:20
Saturday - 07:00 to 18:20
Sunday
Hartlepool at a glance
- Car parking
- Waiting room
- Ticket machine
- Toilet
- Wi-Fi
- Impaired Access Staff
- Impaired Access Step-Free Access
- Cycle storage availability
- Seated area
Time | Destination | Platform |
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Hartlepool station offers convenient travel across the North East, with direct services to key destinations. Grand Central operates up to six return services daily, providing a comfortable journey to London King's Cross in approximately 3 hours.
Station Details
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Accessibility
- Accessible Public Telephones No
- Accessible Taxis No
- First Class Lounge
- Help Points YES Yes
- Impaired Accessible Booking Office Counter No
- Impared Access Staff YES Yes
- Impared Access Ticket Gate 1
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop YES Yes
- Impaired Mobility Set Down YES Yes
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available No
- Impaired Access Helpline Hours Monday - Sunday - open 24h
-
Impaired Access Staff Help Hours
Saturday - 07:00 to 19:00
Sunday -
Accessible Taxis
You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060
-
Booking Office Counter
staff will come out of the office to assist
- Customer Help Point none
- Helpline 1
-
Helpline Contact Details
0800 138 5560 text relay 18001 0800 138 5560
- Helpline Contact URL https://www.nationalrail.co.uk/
- Impared Access Ticket Gate
-
Impared Mobility Set Down
Step free access from car park to station entrance
-
National Key Toilets
Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed
-
Step Free Access
click here
coverage: whole station">- Category A Station
There are lifts to all platforms
To find our more about travelling around this station, please see the 360 map click here
Coverage: whole Station - Step Free Access Coverage Whole Station
- Staff Help
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Busline 0871 200 2233
-
Cycle Storage
- Availability 1
- Closed Circuit TV YES Yes
-
Location
Cycle Hoops are under the platform canapy on platform 2
- Sheltered YES Yes
- Spaces 8
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops No
- Dining & Shopping: Station Buffet YES Yes
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone No
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Hartlepool station (http://btopenzone.hotspot-directory.com )
- Telephone: Usage Type Cards And Coins
-
Parking
-
Car Parking Details
number accessible spaces: 7
accessible spaces note:for information please see town centre car parks - transport interchange | hartlepool borough council
accessible car park equipment: yes
accessible car park equipment note:this station is not operated by northern trains
cctv: no
open:
monday - friday - open 24h
saturday - open 24h
sunday - open 24h
url: https://www.nationalrail.co.uk/">Email: [email protected]
Phone number: 0800 200 6060
Operator Name: Local Council - 70 spaces
Name: Station Car Park - Operated by Hartlepool Council
Spaces: 125
Charges:
Daily: £0.00
Note:Information as at 22/05/25 taken from the Hartlepool Council site
User 1 "? 2hrs - £1.60 / 3hrs - £2.10 / 10hrs - £2.60 ~ User 2 "? 24hrs £5 .70 (up to 7x24hrs)
Number Accessible Spaces: 7
Accessible Spaces Note:For information please see Town Centre Car Parks - Transport Interchange | Hartlepool Borough Council
Accessible Car Park Equipment: Yes
Accessible Car Park Equipment Note:This station is not operated by Northern Trains
Cctv: No
Open:
Monday - Friday - open 24h
Saturday - open 24h
Sunday - open 24h
Url: https://www.nationalrail.co.uk/
-
Car Parking Details
-
Rental Car
- Availability No
-
Restrooms
- Toilets YES Yes
- Baby Change YES Yes
-
Toilets Note
These toilets are available during ticket office opening hours using a RADAR Key
-
Station Location & Directions
- Latitude 54.68676301
- Longitude -1.207310059
-
Station Hours
-
Station Hours
saturday
07:25:00 - 18:00:00
weekdays
07:25:00 - 18:00:00">SATURDAY
07:25:00 - 18:00:00
WEEKDAYS
07:25:00 - 18:00:00
-
Station Hours
saturday
-
Station Information
- ATM No
- Baby Change YES Yes
- Bureau De Change No
- Lost Property 1
- Post Box No
- Shops No
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley No
- Wifi No
- Waiting Room
-
Lost Property
Phone number: 08002006060
- Lost Property: URL https://www.nationalrail.co.uk/
- Lost Property Number 08002006060
- Staffing Level YES Yes
-
Subway/transit
- Metro: Availability No
-
Ticketing Hours
-
Ticket Office Hours
Saturday - 07:00 to 18:20
Saturday - 07:00 to 18:20
Sunday
-
Ticket Office Hours
Saturday - 07:00 to 18:20
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Customer Service Note On main platform near exitAccepts cards only
-
Penalty Fares
Train Operator: NT
Url: https://www.northernrailway.co.uk/about-us/playfare -
Smartcard Notes
Smartcard Issued: Yes
Smartcard Validator: NoMore information at www.northernrailway.co.uk/smart
-
Other transportation
-
Rail Replacement Services
Replacement transport will pick up/drop off at the station front.
-
Rail Replacement Services
Local Information
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FAQ’s
How do I book a ticket?
You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)
Can I get a refund if my plans change?
You can only refund tickets purchased through Grand Central.
Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.
If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.
Find out more here.
Do you offer travel assistance?
Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.
How can I contact lost property?
If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.