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Hartlepool Train Station

Hartlepool Train Station

Hartlepool

Hartlepool station

Station Approach
Hartlepool
County Durham
TS24 7ED

Ticket office opening hours:

Saturday - 07:00 to 18:20
Saturday - 07:00 to 18:20
Sunday

GET DIRECTIONS

Hartlepool at a glance

  • Car parking
  • Waiting room
  • Ticket machine
  • Toilet
  • Wi-Fi
  • Impaired Access Staff
  • Impaired Access Step-Free Access
  • Cycle storage availability
  • Seated area
Live Departures
Live Arrivals
Time Destination Platform

Hartlepool station offers convenient travel across the North East, with direct services to key destinations. Grand Central operates up to six return services daily, providing a comfortable journey to London King's Cross in approximately 3 hours.

Station Details

  • Accessibility

    • Accessible Public Telephones No
    • Accessible Taxis No
    • First Class Lounge
    • Help Points YES Yes
    • Impaired Accessible Booking Office Counter No
    • Impared Access Staff YES Yes
    • Impared Access Ticket Gate 1
    • Impaired Accessible Ticket Machines YES Yes
    • Induction Loop YES Yes
    • Impaired Mobility Set Down YES Yes
    • National Key Toilets YES Yes
    • Ramp for Train Access YES Yes
    • Wheel chairs Available No
    • Impaired Access Helpline Hours Monday - Sunday - open 24h
    • Impaired Access Staff Help Hours Saturday - 07:00 to 19:00
      Sunday
    • Accessible Taxis

      You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060

    • Booking Office Counter

      staff will come out of the office to assist

    • Customer Help Point none
    • Helpline 1
    • Helpline Contact Details

      0800 138 5560 text relay 18001 0800 138 5560


    • Helpline Contact URL https://www.nationalrail.co.uk/
    • Impared Access Ticket Gate

      Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times.

    • Impared Mobility Set Down

      Step free access from car park to station entrance

    • National Key Toilets

      Toilets are available during ticket office opening times, after this they are locked as they are within the station building which is locked when unstaffed

    • Step Free Access click here


      coverage: whole station">
      • Category A Station

      There are lifts to all platforms

      To find our more about travelling around this station, please see the 360 map click here


      Coverage: whole Station
    • Step Free Access Coverage Whole Station
    • Staff Help

      Outside of ticket office opening hours barrier staff are available between 0700 and 1900 to assist.

  • Baggage Services

    • Left Luggage: Available No
    • Left Luggage: URL https://www.nationalrail.co.uk/
  • Bus information

    • Bus Service: Availability YES Yes
    • Bus Service: Note Busline 0871 200 2233
  • Cycle Storage

    • Availability 1
    • Closed Circuit TV YES Yes
    • Location

      Cycle Hoops are under the platform canapy on platform 2

    • Sheltered YES Yes
    • Spaces 8
    • Type Stands
  • Dining and Shopping

    • Dining & Shopping: Shops No
    • Dining & Shopping: Station Buffet YES Yes
  • Phones, Internet & Wi-fi

    • Station Amenities: Telephone No
    • Web Kiosk: Available No
    • Station Amenities: Wi-Fi Find WiFi Hotspots around Hartlepool station (http://btopenzone.hotspot-directory.com )
    • Telephone: Usage Type Cards And Coins
  • Parking

    • Car Parking Details

      number accessible spaces: 7
      accessible spaces note:

      for information please see town centre car parks - transport interchange | hartlepool borough council


      accessible car park equipment: yes
      accessible car park equipment note:

      this station is not operated by northern trains


      cctv: no
      open:
      monday - friday - open 24h
      saturday - open 24h
      sunday - open 24h
      url: https://www.nationalrail.co.uk/">Email: [email protected]
      Phone number: 0800 200 6060

      Operator Name: Local Council - 70 spaces
      Name: Station Car Park - Operated by Hartlepool Council
      Spaces: 125
      Charges:
      Daily: £0.00
      Note:

      Information as at 22/05/25 taken from the Hartlepool Council site

      User 1 "? 2hrs - £1.60 / 3hrs - £2.10 / 10hrs - £2.60 ~ User 2 "? 24hrs £5 .70 (up to 7x24hrs)



      Number Accessible Spaces: 7
      Accessible Spaces Note:

      For information please see Town Centre Car Parks - Transport Interchange | Hartlepool Borough Council


      Accessible Car Park Equipment: Yes
      Accessible Car Park Equipment Note:

      This station is not operated by Northern Trains


      Cctv: No
      Open:
      Monday - Friday - open 24h
      Saturday - open 24h
      Sunday - open 24h
      Url: https://www.nationalrail.co.uk/
  • Rental Car

    • Availability No
  • Restrooms

    • Toilets YES Yes
    • Baby Change YES Yes
    • Toilets Note

      These toilets are available during ticket office opening hours using a RADAR Key

  • Station Location & Directions

    • Latitude 54.68676301
    • Longitude -1.207310059
  • Station Hours

    • Station Hours saturday
      07:25:00 - 18:00:00
      weekdays
      07:25:00 - 18:00:00

      ">

      SATURDAY
      07:25:00 - 18:00:00
      WEEKDAYS
      07:25:00 - 18:00:00

  • Station Information

    • ATM No
    • Baby Change YES Yes
    • Bureau De Change No
    • Lost Property 1
    • Post Box No
    • Shops No
    • Seated Area YES Yes
    • Station Buffet YES Yes
    • Showers No
    • Trolley No
    • Wifi No
    • Waiting Room
    • Lost Property Phone number: 08002006060
    • Lost Property: URL https://www.nationalrail.co.uk/
    • Lost Property Number 08002006060
    • Staffing Level YES Yes
  • Subway/transit

    • Metro: Availability No
  • Ticketing Hours

    • Ticket Office Hours Saturday - 07:00 to 18:20
      Saturday - 07:00 to 18:20
      Sunday
  • Ticketing Services & Information

    • Oyster Pre-Pay No
    • Pre-Purchase Collection YES Yes
    • Ticket Machine YES Yes
    • Customer Service Note On main platform near exitAccepts cards only
    • Penalty Fares
      Train Operator: NT
      Url: https://www.northernrailway.co.uk/about-us/playfare
    • Smartcard Notes Smartcard Issued: Yes
      Smartcard Validator: No

      More information at www.northernrailway.co.uk/smart

  • Other transportation

    • Rail Replacement Services

      Replacement transport will pick up/drop off at the station front.

FAQ’s

    How do I book a ticket?

    You can book tickets via our website (at the top of this page) or via our Grand Central Rail app (available on Google Play and the App Store)

    Can I get a refund if my plans change?

    You can only refund tickets purchased through Grand Central. 

     

    Advance tickets are non-refundable, unless the service they were valid for is cancelled, disrupted or amended and, as a result, you choose not to travel.

     

    If you have purchased an Off-peak or Anytime ticket from grandcentralrail.com, you can refund your tickets.

     

    Find out more here.

    Do you offer travel assistance?

    Yes, you can book assistance in advance via Passenger Assistance to ensure a smooth journey.

    How can I contact lost property?

    If you think you’ve lost something at the station or on one of our trains, pleas contact the lost property team here.